Topics: Smart Operations Management: Automating Service & Field Tasks
Date & Time: March 5, 2026 3PM in Hong Kong SAR
Description
Webinar Highlights:
• Unified Intake & Portals: Stop juggling specialized tools. Learn to centralize requests via Email, WorkForms, and Customer Portals into a single view, ensuring the requests are all managed in one secure place.
• Smart Assignment & Queue Management: Eliminate the “cherry-picking” of easy tasks. We’ll show you how to use Smart Assignment to automatically distribute tickets via round-robin or AI-based matching, ensuring fair workloads and faster response times.
• AI-Powered Resolution: Watch the AI Assistant do the heavy lifting. See how it analyzes ticket history to draft instant replies and suggest resolution paths, cutting down administrative work by hours every week.
• Seamless Ticket-to-Field Handover: creating a ticket is just the start. Discover how to trigger a “Field Task” automatically once a support ticket is qualified, passing all critical context to your team without manual data entry.
• Operational Visibility & Dashboards: Learn how to turn daily data into strategy. Use real-time reporting to track SLA compliance, ticket status, and CSAT (Customer Satisfaction) surveys to identify recurring bottlenecks in your service delivery.
Who should attend?
This solution is designed for operations, service, IT, and project leaders who need a unified platform to streamline team visibility, enhance field dispatch and tracking, scale support with AI, and improve cross-department collaboration.
