Topics: Unifying ticketing, knowledge, and operations with powerful AI
Date & Time: Jun 18, 2025 11:00 AM in Hong Kong SAR
Description
In today’s fast-paced service environment, teams need more than just a helpdesk — they need a connected, intelligent platform that unifies customer requests, internal knowledge, and operational workflows.
Join us for this exclusive webinar where Anza Hashmi, Multi-Product Lead – Asia of monday.com, will present to you how monday Service can transform your service operations through the power of AI and automation.
In this session, you’ll see how you can:
- Centralize service requests from multiple channels into a single, AI-powered ticketing system
- Empower agents and internal teams with a dynamic knowledge base that’s easy to build and use
- Streamline workflows across departments — from IT to HR — for faster resolution and better service delivery
- Leverage monday AI to classify, prioritize, and even draft responses to tickets, saving time and improving accuracy
- Gain visibility and control over SLAs, workload distribution, and team performance with real-time dashboards
Who should attend?
IT & HR service teams, Operations leaders, Customer support managers, Anyone exploring AI-powered service management tools.
